Privacy Policy
PRIVACY POLICY
Last Updated: February 7, 2024
At Custom Hero Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and place orders.
1. INFORMATION WE COLLECT
We collect information that you provide directly to us:
• Contact information (name, email address, shipping address)
• Order details and preferences
• Photos and design specifications
• Payment information (processed securely through our payment providers)
• Communications with our team
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
• Process and fulfill your orders
• Create your custom trading cards
• Communicate about your order status
• Provide customer support
• Send order confirmations and shipping updates
• Improve our products and services
3. PHOTO AND DESIGN SUBMISSION
When you submit photos or design specifications:
• We use these solely for creating your custom cards
• We may store photos temporarily during the creation process
• We do not use your photos for marketing without explicit permission
• We delete photos after order completion
4. INFORMATION SHARING
We do not sell or rent your personal information. We share information only:
• With service providers who assist in order fulfillment
• When required by law
• With shipping partners to deliver physical orders
5. DATA SECURITY
We implement reasonable security measures to protect your information:
• Secure payment processing
• Encrypted data transmission
• Limited staff access to personal information
• Secure photo storage during production
6. DIGITAL PRODUCTS
For digital products:
• Download links are temporary and secure
• Digital files are for personal use only
• We track download activity for security
7. CUSTOMER RIGHTS
You have the right to:
• Access your personal information
• Request deletion of your data
• Opt-out of marketing communications
• Request information about our data practices
8. CONTACT US
Questions about this policy? Contact us.
Terms of Service
TERMS OF SERVICE
Last Updated: Feb. 7, 2024
Welcome to Custom Hero Studio. Please read these Terms of Service carefully before placing an order.
1. ACCEPTANCE OF TERMS
By accessing our website and placing orders, you agree to these Terms of Service. If you disagree with any part, please do not use our service.
2. PRODUCT DESCRIPTIONS
2.1 Custom Trading Cards
• We create custom trading cards based on your specifications
• Final products may vary slightly from digital previews
• Colors may vary between digital and printed versions
2.2 Digital Products
• Delivered via secure download link
• For personal use only
• No refunds on digital products.
• Download links expire after 30 days
2.3 Physical Products
• Printed on professional card stock
• Ships within stated timeframes
• Subject to available shipping methods
3. INTELLECTUAL PROPERTY
3.1 Your Content
• You maintain ownership of your submitted photos
• You grant us license to use photos for order fulfillment
• You confirm you have rights to use submitted images
3.2 Our Design Work
• We retain rights to card designs and templates
• Final designs combine your content with our templates
• Designs may not be commercially reproduced
4. ORDER PROCESS
4.1 Ordering
• All orders subject to acceptance
• Prices in USD unless otherwise noted
• We reserve right to refuse service
4.2 Production
• Standard production times listed with products
• Rush services available for additional fee
• No guaranteed completion dates
5. USAGE RIGHTS
5.1 Digital Files
• Personal use only
• No commercial reproduction
• No resale of designs
• May be printed for personal use
5.2 Physical Cards
• Personal use/display
• No commercial reproduction
• No mass production
6. LIMITATIONS
We are not affiliated with:
• Any trading card companies
• Professional sports leagues
• Entertainment companies
• Gaming companies
7. PRICING AND PAYMENT
7.1 Pricing
• All prices listed in USD
• Subject to change without notice
• Shipping calculated at checkout
7.2 Payment
• Payment required before production
• We accept methods as stated by Shopify Pay.
• All sales final unless defective
8. DISCLAIMERS
• No guarantee of exact color matching
• Minor variations normal in printing
• Digital screen colors may vary
• Not responsible for shipping delays
9. MODIFICATIONS
We reserve the right to modify these terms at any time. Changes effective upon posting.
10. CONTACT
Questions about these terms?
Contact us at: herokate@customherostudio.com
CUSTOM TRADING CARD SPECIFIC TERMS
11. CUSTOM ARTWORK AND DESIGN
11.1 Character Creation
• We create custom artwork based on provided descriptions or photos
• AI-enhanced artwork and designs are part of our process
• Final artwork interpretation is at our artistic discretion
• We reserve the right to refuse inappropriate content
11.2 Photo Submissions
• Photos must be clear and high quality
• We may enhance or modify photos for card creation
• We cannot guarantee exact likeness in character designs
• Photos must not violate any copyright or trademark laws
12. CARD SPECIFICATIONS
12.1 Physical Cards
• Standard size: 2.5" x 3.5"
• Display size: 5" x 7" (where included)
• Printed on premium cardstock
• Includes protective sleeve
• Colors may vary slightly from digital preview
12.2 Digital Cards
• Delivered in multiple formats:
- High-resolution print file
- Social media format
- Mobile-friendly version
• File specifications provided upon delivery
• Download links valid for 30 days
13. DESIGN OWNERSHIP AND USAGE
13.1 Card Templates
• Card templates and layouts remain our property
• Basic design elements are our intellectual property
• Custom artwork created for orders is for personal use only
13.2 Usage Rights
• Personal use only
• Social media sharing permitted
• No commercial reproduction
• No sale of designs or cards
• No creation of card games or commercial products
14. CONTENT RESTRICTIONS
We do not create:
• Cards imitating existing trading card games
• Cards featuring copyrighted characters
• Cards with inappropriate content
• Cards promoting hate speech or violence
• Cards featuring professional athletes or celebrities
15. RUSH ORDERS
15.1 Rush Processing
• Additional fee required
• Cuts standard production time by 50%
• Subject to availability
• No guarantee of specific delivery date
16. BULK ORDERS
16.1 Team/Group Orders
• Special pricing available
• Custom requirements may apply
• Extended production times
• Separate terms may apply
17. QUALITY GUARANTEE
We guarantee:
• Professional printing quality
• Accurate color reproduction within standard variations
• Proper card stock weight
• Professional packaging
• Secure shipping methods
18. CUSTOMER RESPONSIBILITIES
You agree to:
• Provide accurate information
• Submit appropriate photos/descriptions
• Respond to design questions timely
• Verify shipping information
• Follow usage guidelines
19. TRADEMARK AND COPYRIGHT
19.1 Disclaimers
• Not affiliated with any trading card companies
• Designs are original and custom
• "Trading Card" refers to format only
• No implied endorsement from any brand
20. CANCELLATION AND MODIFICATIONS
20.1 Order Modifications
• Changes must be requested before production
• Additional fees may apply
• Subject to feasibility
20.2 Cancellations
• Digital orders: No cancellation after processing begins
• Physical orders: Subject to production status
• Cancellation fees may apply
21. CUSTOM HERO STUDIO SPECIFIC PROTECTIONS
21.1 "Udastar" Brand
• "Udastar" is our original brand
• Not affiliated with any existing card games
• Original card layouts and designs
• Custom creation process
21.2 Design Process
• Timeline estimates are approximations
• Artist interpretation is part of process
• We reserve right to adjust designs for quality
• Final products are non-returnable due to custom nature